Sometimes you just need to ask the question. We’ve shared our most frequently asked ones here. If you can’t find what you’re looking for here, head over to our contact page and complete our simple enquiry form. Atlantic Heat are always on hand to help with your queries.
All spare parts for Atlantic heaters can be found at UK Spares, www.uk-spares.com
It is a pilot wire for signalling purposes, it is used to connect heaters together to create heating zones. It must not be connected to Earth.
If the power is lost to the heater, the timer clock will need to be reset.
There are two programs in the heater a basic mode and an expert program. Expert mode allows additional control functions to be used. For further information please refer to the instruction manual.
In the F127 operating manual, expert mode, there is a facility to lock the heaters to prevent tampering.
There is an easy clip release mechanism. In all cases when removing the heaters, safe working practices are necessary and electrical connections must be disconnected in advance.
The mains lead exits for the rear right hand side.
Mains leads vary in length, typically the leads are 0.7m.
RAL 9016 Traffic White.
F127 and Accessio have an IP24 rating which means that they can be installed in all zones of a bathroom except for the interior of a bath or shower which can hold water. Refer to the latest NICEIC Wiring Regulations for more details.
There is a pair function in the menu on heaters with this function.
The original heater that you start the process with will be the Master heater. The additional heaters that are then paired to this original will be slave heaters.
The master heater will determine the heater operation.
When power/internet is restored it will revert to the most up-to-date instruction from CozyTouch i.e. if the heater is scheduled to be on, once the power/internet signal is restored the heater will start to warm up.
An ErP compliant heater, ideally a heater/ towel dryer. Check out our Electric Towel Dryer range.
Some appliances, such as vacuum cleaners, electric drills and some panel heaters do not have an earth wire.
This is because they have plastic casings, or they have been designed so that the live wire cannot touch the casing.
As a result, the casing cannot give an electric shock, even if the wires inside become loose.
These appliances have double insulation and carry a symbol.
For the latest and up-to-date information please refer to the latest edition of the NICEIC Wiring Regulations.
A pilot wire can allow a towel rail to be connected to a wider heating system where a pilot wire facility is included.
Check power is supplied to the heater, the instruction manual provides a basic trouble shooting guide.
Yes, all Atlantic Heat products are ErP Lot20 compliant.
ErP is the European directive stating that all electric radiators which are manufactured for sale in the EU after 1st January 2018 must comply with a minimum efficiency standard. A reduction in emissions is achieved with integral room temperature controls which have day or week timers. Additional reductions achieved with: temperature control with presence/open window detection, app distance control, adaptive start control to suit user lifestyle.
Heaters should be installed at point of the greatest heat loss sometimes near to a window, although it is recommended that heaters are not directly installed under a window.
As a room’s heating requirements will vary depending on a number of aspects (size of the room, number of external walls, size and type of windows, the wall fabric, building orientation) it is advisable to get an estimation from a qualified person. However, as a rough guide, for older properties, 100W per m². For more guidance check out our Product Selector.